The plain-English version.
These terms govern your engagement with WeCompound for website design, build and ongoing maintenance services. Plain English. Read in 5 minutes.
Each engagement is defined by a written Scope of Work (SoW) that you sign before work begins. The SoW outlines the tier you've chosen (The Foundation, The Studio, or The Authority), the pages and features included, integrations, timelines, milestones, and total fee.
Anything not listed in your signed SoW is out of scope. We'll happily add or change things, but variations are confirmed in writing and may affect price or timeline (see section 06).
Quotes and proposals (including the WeCompound offer deck) are valid for 14 days from the date of issue. After 14 days we may re-issue the quote at current pricing.
Launch Pricing offers are valid for the first 5 clients to sign a Scope of Work and may close earlier than the 14-day window if the cohort fills. Launch Pricing is available to new clients only and cannot be combined with other offers or applied retrospectively.
Build fees: 20% deposit on signing the Scope of Work, 30% at design sign-off, and 50% on launch. The deposit secures your build slot and triggers commencement of design work.
Subscription plans (Managed Hosting, The Care Plan, The Compound Plan): billed monthly via Stripe, in advance. Managed Hosting is required for as long as your site is live with us; the Care and Compound upgrades have no lock-in - cancel anytime with one month's notice. You're never locked in: you can take a copy of your code and move hosting at any time (section 09).
Currency: all prices are AUD ex GST. GST is added to your final invoice.
Late payment:if an invoice isn't paid by its due date, we pause work and hold delivery of the next phase of your site until the outstanding balance is settled. We don't charge interest or late fees.
The features listed under your chosen tier on the pricing page (and in your signed SoW) are what's included. Not included in any tier by default:
If you need any of these, we'll quote them as a separate line item in your SoW or as a written variation.
Stated build timelines (2-3 weeks Foundation, 3-4 weeks Studio, 3-5 weeks Authority) assume you review and approve work within 48 hours of each milestone.
Client-side delays pause the build clock. If you take a week to respond on a design, your launch date moves by a week. We don't penalise - we just adjust the schedule.
The build clock starts the business day after your deposit is received and your SoW is signed.
Changes to scope after signing the SoW are welcome but confirmed in writing. We'll estimate any change to price or timeline before doing the work. Approved variations become part of the SoW.
Minor changes (typo fixes, image swaps, copy tweaks) within the agreed page count are part of the build and don't trigger a variation.
Before work begins: you can cancel with no penalty. Deposit refunded in full within 14 days.
During the design phase: the 20% deposit becomes non-refundable once design work has commenced - we've blocked your slot and started the work.
After design, before launch: we'll refund any unworked portion of the balance based on stage of completion, at our reasonable discretion. You'll receive any completed deliverables.
Subscription plans (Managed Hosting, The Care Plan, The Compound Plan):the Care and Compound upgrades cancel any time with one month's written notice. Managed Hosting ends when you move your site to your own hosting - request a copy of your code (section 09) and there are no further charges after the notice period ends.
We offer a refund where we fail to deliver what's specified in your signed Scope of Work, after a reasonable opportunity to remedy the issue. Refunds for partial completion are governed by section 07 (cancellation).
Refund requests should be made in writing to hello@wecompound.com.au with a description of the issue. We aim to respond within 7 business days.
This refund policy is in addition to (not instead of) your rights under the Australian Consumer Law - see section 14.
On full payment, you own all rights to the design, copy, and content of your website. Pre-existing WeCompound code, components, design system tokens and tooling remain WeCompound's intellectual property, licensed to you for use on your site as long as your account is in good standing.
The repository remains under WeCompound's private GitHub organisation for ongoing maintenance and deployment. You're entitled to a complete copy of your site's source code on written request, delivered within 7 business days, at no additional cost. You're never locked in.
For all clients, we may display the public-facing parts of your live site (homepage screenshot, public pages, brand logo) in our portfolio at wecompound.com.au and in marketing materials, unless you opt out in writing in your SoW.
Launch Pricing clients: as part consideration for the discounted build fee, you agree to a published case study that may include: before/after screenshots, key performance metrics (page speed, conversion rate, enquiry volume), a written testimonial, and your name and business name. The exact case study terms are confirmed in your SoW.
All confidential business information (lender splits, client data, financial performance) remains confidential under section 12.
Managed Hosting ($39/mo ex GST) is required on every live site. It covers: managed hosting and uptime monitoring; automatic backups and SSL renewal; security, framework and dependency updates; and email support (48-hour response). It runs for as long as we host your site. You are never locked in - to end it, request a copy of your code (section 09) and move to your own hosting.
The Care Plan ($89/mo ex GST) covers everything in Managed Hosting, plus: one broker content edit a month (broker-requested - for example new reviews, an RBA or rate-change update, a lender-policy update or a content refresh, approx. up to 2 hours); and priority email support. The Care Plan does not include calculator maintenance, compliance scans, written content production or analytics reporting.
The Compound Plan ($199/mo ex GST) covers everything in Care, plus: a monthly compliance scan against ASIC RG 234, MFAA and FBAA member-template standards (Privacy Policy, Website T&Cs, Complaints, Disclosure Module, BID Marketing Statements, Prohibited Words, Advertising Guidelines), Best Interests Duty and lender disclaimers; ongoing calculator and lender-policy maintenance (RBA cash-rate changes, APRA HEM, FHB schemes, lender policy changes); one written content asset per month (blog, landing page or guide, approx. 600 - 800 words); up to four small content edits per month (weekly cadence); a quarterly lead-flow report drawn from GA4 with one suggested optimisation; and priority support (24-hour response).
On cancellation: we provide a 30-day grace period for code handover or self-host transition. After 30 days, the site continues running on WeCompound infrastructure but no further updates are made. Re-onboarding requires a new agreement.
Both parties agree to keep confidential any non-public business, financial, client, or technical information shared during the engagement. This obligation survives the end of the engagement.
Public-facing material (the live website, published case studies, blog posts) is not confidential. Lender split data, client lists, commission structures, internal dashboards and financial performance are confidential by default.
WeCompound writes broker-fluent copy referencing NCCP, BID (Best Interests Duty), MFAA, FBAA, ASIC and AFCA frameworks. We build websites designed to align with ASIC's advertising guidelines, NCCP Act requirements, and MFAA/FBAA industry standards.
Final compliance review for your specific licensing arrangement, credit representative number, aggregator relationship and any product disclosure obligations remains your responsibility. WeCompound is not a legal practice and does not provide legal, financial or regulatory advice.
Calculators are estimation tools and clearly disclaimed as such on each page. Borrowing capacity, repayment and refinance figures are estimates only and do not constitute a credit offer.
To the maximum extent permitted by law, WeCompound's total liability arising from or in connection with this engagement is limited to the total fees paid by you to WeCompound in the 12 months preceding the claim.
We are not liable for indirect, consequential, or special losses, including loss of profit, loss of revenue, loss of business opportunity, loss of data, or reputational damage.
This limitation does not apply to liability that cannot be limited at law, including liability arising from fraud, wilful misconduct, or breach of the consumer guarantees under the Australian Consumer Law.
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) that cannot be lawfully excluded.
If a guarantee under the Australian Consumer Law applies to the services we provide and we breach that guarantee, our liability is limited (where the law permits) to re-supplying the services or refunding the cost of re-supply, at our option.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. See our Privacy Policy for what we collect, how we use it, and your rights.
Neither party is liable for delays or failures caused by events beyond reasonable control, including natural disasters, major outages of internet infrastructure, government action, pandemics, or industrial disputes. We'll notify you promptly if such an event affects your build and work in good faith to minimise impact.
We may update these terms from time to time. The version applying to your engagement is the version current on the date you sign your Scope of Work, unless we both agree in writing to adopt a newer version. The latest version is always published at wecompound.com.au/terms.
These terms are governed by the laws of Queensland, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of Queensland.
Before any formal proceedings, both parties agree to attempt direct resolution. If direct resolution fails, both parties agree to attempt mediation through a mutually-agreed mediator before commencing court action, except where urgent injunctive relief is required.
Formal notices may be sent to hello@wecompound.com.au. We aim to respond to all written enquiries within 2 business days.
WeCompound
hello@wecompound.com.au
0403 895 110
wecompound.com.au
The Broker Website Audit offered at /website-audit is provided at no cost as a marketing-led introduction to WeCompound. By submitting your website URL you agree to the following:
The signed Scope of Work is the operative legal document for each engagement and prevails over any inconsistency with these published terms.